The Channel of Formal Complaints is a communication system that aims to make it possible for workers, clients, suppliers, etc. to make a formal complaint, confidentially and by means of a simple form, regarding irregular activities and conduct that may represent a breach of the Code of Conduct. All the formal complaints will be received and analysed diligently, rigorously and confidentially, applying to all of them a defined and detailed protocol based on the best practices, with the aim of responding to them and treating them in an ordered way.